FAQs
Shipping
Where do you ship from?
Birdíe-stocked products are packed and dispatched from Perth, Western Australia.
Some products may be dispatched directly from one of our trusted supplier partners. These products will be identified on the individual product page.
All Australian orders include tracking.
How much is Australian shipping?
Standard tracked shipping is $10.
Express tracked shipping is $15 for eligible products dispatched directly by Birdíe from Perth.
Free standard Australian shipping applies automatically to eligible orders over $99 after discounts.
When will my order be processed?
Birdíe-stocked products are generally packed and dispatched within 1–3 business days, Monday to Friday.
Orders placed during sales, product launches, weekends or public holidays may take slightly longer.
How long does Australian shipping take?
After dispatch, estimated standard delivery times are generally:
- WA metro: 2–4 business days
- Interstate metro: 5–8 business days
- Regional and remote areas: 7–12 business days
These are estimates only and may be affected by Australia Post delays, public holidays, weather or peak periods.
Do you offer Express shipping?
Yes. Express tracked shipping is available for $15 on eligible products stocked and dispatched directly by Birdíe from Perth.
Express shipping speeds up delivery after dispatch, but our normal 1–3 business day processing time still applies.
Express shipping may not be available for supplier-fulfilled products or mixed orders dispatched from multiple locations.
Do you ship internationally?
Yes, where international shipping is available at checkout.
Estimated delivery times after dispatch are generally:
- New Zealand: 4–8 business days
- United States and United Kingdom: 7–12 business days
- Rest of world: 7–14 business days
International delivery times are estimates and may be affected by customs processing or local carrier delays.
Will my order arrive in one parcel?
Orders containing products from different stock locations may arrive separately.
You may receive more than one tracking number, and each parcel may arrive at a different time.
How do I know if a product is supplier fulfilled?
Supplier-fulfilled products will be clearly identified on the individual product page, along with their estimated processing and delivery timeframes.
All customer service, return and order enquiries are still handled directly by Birdíe.
Can I change or cancel my order?
Email info@birdiewear.com.au as soon as possible.
We’ll do our best to make changes, but we cannot guarantee that an order can be changed or cancelled once processing has started.
Prices, Duties & Taxes
Are taxes included?
All prices are listed in Australian dollars.
Australian orders include GST where applicable.
International customers may be responsible for customs duties, taxes or import charges applied by their country.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for items that are unworn, unwashed and have their original tags attached.
To start a return, email:
Please include your order number.
What if my item is faulty or incorrect?
Email us with your order number and clear photographs of the issue.
We’ll assess the problem and arrange an appropriate replacement, refund or solution as quickly as possible.
When will I receive my refund?
Once your return has been received and inspected, an approved refund will be issued to your original payment method.
Depending on your bank or payment provider, the funds may take 3–10 business days to appear.
Sizing & Care
How do Birdíe hoodies fit?
Birdíe hoodies have an oversized unisex fit.
Choose your usual size for the intended oversized look, or size down for a neater fit.
Check the size guide on the product page before ordering.
How should I wash my hoodie?
For the best results:
- Cold machine wash
- Wash inside out
- Wash with similar colours
- Use a mild detergent
- Do not bleach
- Do not tumble dry
- Line dry in the shade
- Do not iron directly over embroidery or printed designs
Following these instructions will help preserve the hoodie’s shape, colour and finish.
Contact
How can I contact Birdíe?
Email us at:
We generally respond Monday to Friday within 1–2 business days.
Designed in Perth by Luigi
I started Birdíe because I wanted a hoodie that was properly heavyweight, oversized and clean enough to wear every day. No flimsy blanks, loud graphics or trend chasing.